Privacy Policy

Last Updated: 11/10/25

Information We Collect:



We may collect the following types of information:

• Personal Information: Name, phone number, email address, billing details, and other information you provide when booking or inquiring about our services.

• Service Details: Pickup and drop-off locations, ride times, and any special requirements.

• Technical Information: Your IP address, browser type, and usage data collected automatically when you visit our website.

How We Use Your Information:

We use your information to:

• Provide and manage transportation services
• Confirm bookings and communicate with you
• Process payments (if applicable)
• Improve our website and customer service
• comply with legal or regulatory obligations

Information Sharing

We do not sell or rent your personal information. We may share your information only in the following cases:



• With trusted service providers who help us operate (such as payment processors)

• To comply with laws, regulations, or legal requests

• To protect the rights, safety, or property of our customers, employees, or business

Data Security:

• We take reasonable steps to protect your information from unauthorized access, use, or disclosure. However, no internet or electronic system is completely secure, and we cannot guarantee absolute security.

Cookies and tracking:

• Our website may use cookies or similar technologies to improve user experience and track site performance. You can adjust your browser settings to block cookies if you prefer.

Your Choices:

You may:

• Request access to the personal information we hold about you.

• Ask us to update, correct, or delete your information where legally allowed.



• Opt out of promotional emails at any time by following the unsubscribe instructions

Children's Privacy

• Our services are not directed toward children under 13, and we do not knowingly collect personal information from children

Changes to This Policy

• We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

American Chaircar Services

1+ (203) 372-7268 

Luigi@americanchaircar.com

Terms & Conditions

Last Updated: 11/10/25

1. Acceptance of Terms

Welcome to American Chaircar Services (“we,” “our,” or “us”). By accessing our website or using our transportation services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

2. Services Provided

American Chaircar Services provides non-emergency medical transportation, wheelchair transport, and accessible travel services for individuals and organizations. Service availability may vary by location and is subject to scheduling and vehicle capacity.

3. Booking and Scheduling

All rides must be scheduled in advance via phone, email, or online booking.

• You are responsible for providing accurate pickup and drop-off details.
• Missed appointments or last-minute cancellations may result in service fees.
• We reserve the right to refuse service in cases of unsafe conditions or policy violations.

4. Cancellations and No-Shows

If you need to cancel or reschedule, please provide at least 24 hours’ notice.

• Cancellations made less than 24 hours before the scheduled trip may incur a cancellation fee.
• If our driver arrives and you are not available for pickup, a no-show charge may apply.

5. Payments and Billing

All fares, fees, and rates are outlined at the time of booking or under an established service agreement.

• Payment is due at the time of service unless prior arrangements have been made.
• We accept cash, major credit cards, and approved billing accounts.
• Late or unpaid invoices may result in suspension of future service.

6. Passenger Responsibilities

Passengers must:

• Be ready at the scheduled pickup time.
• Use seatbelts and mobility restraints when applicable.
• Refrain from smoking, eating, or engaging in disruptive behavior inside the vehicle.
  We reserve the right to refuse service to any passenger who poses a safety risk or acts disrespectfully toward our staff.

7. Liability Disclaimer

American Chaircar Services strives for safe, reliable, and on-time service. However, we are not liable for:

• Delays due to traffic, weather, road conditions, or unforeseen events
• Lost or damaged personal belongings
• Indirect or consequential damages arising from missed appointments or service disruptions

Our total liability is limited to the amount paid for the transportation service in question.

8. Insurance and Safety

All our vehicles are fully insured and maintained in accordance with state and federal transportation regulations. Drivers are trained and certified to provide safe mobility assistance and operate accessible vehicles.

9. Privacy and Confidentiality

All passenger information, including trip details and medical transport needs, is kept strictly confidential. We comply with all applicable HIPAA and privacy regulations to protect client data.

10. Changes to Terms

We may modify these Terms and Conditions periodically. Updated terms will be posted on our website, and continued use of our services indicates acceptance of the revised version.

11. Governing Law

These Terms and Conditions are governed by the laws of the State of Connecticut. Any disputes will be handled through the appropriate Connecticut courts.